In a telehealth handoff, which action most directly supports caregiver comprehension?

• A. Confirm caregiver understanding of the handoff.
• B. Document the handoff with no caregiver engagement.
• C. Rely on written notes without verbal confirmation.
• D. Delay the handoff until the next visit.

Answer: (A)

Confirming caregiver understanding during a telehealth handoff ensures the caregiver truly grasps the information and knows what to do next. In remote communication, asking the caregiver to restate the plan in their own words and inviting questions uses a teach-back approach to verify comprehension, reveal any misunderstandings, and address them immediately. This direct check supports safety, adherence, and effective care coordination, especially when there may be barriers like limited health literacy, language differences, or technology challenges. Approaches that skip engagement or rely only on written notes assume understanding or delay crucial information, which can lead to miscommunication or unsafe gaps in care.