Which action best supports continuity of care across settings?

• A. Document conflicts and resolutions
• B. Hide disputes
• C. Rework plan without documentation
• D. Assign blame

Answer: (A)

Clear documentation and transparent communication are essential for continuity of care across settings. When conflicts or disagreements about a patient’s plan arise, recording them along with how they were resolved ensures everyone involved shares the same understanding, reducing handoff gaps and supporting consistent decisions as the patient moves between providers and settings.

Documenting conflicts and their resolutions is the best action because it creates a traceable record of issues, decisions, and rationales, which supports accountability and helps prevent repeating the same disputes. It also smooths coordination among clinicians, care managers, and other team members.

Hiding disputes hides important information, undermining coordination and patient safety. Reworking the plan without documentation leaves no clear record of what changed or why, leading to confusion during transitions. Assigning blame discourages reporting of problems and collaboration, which harms continuity of care.